Careers

Work on the call

Dafio is built for people who carry four or more cards. We keep the data honest and the answers clear. Two open roles now.

Open role

Rewards Data Analyst

Full timeWilmington, Delaware or Remote, United States

About Dafio

Dafio is built for people who carry four or more credit cards. It looks at how someone actually spends, points out where they are leaving money on the table, and tells them which card in their wallet earns the most on the purchase in front of them.

The role

You own the rules behind that answer. Card earn rates, category definitions, spending caps, annual fee math, transfer partner values and promotional offers all change constantly, and the recommendation is only as good as the data behind it. You keep that set correct and current, and you check what the app recommends against what the issuer actually pays. This is an analytical role that sits alongside product, not a customer facing one.

What you will do

  • Maintain the card database, including earn rates by category, caps, fee schedules and welcome offer terms.
  • Verify changes against issuer terms and conditions rather than secondhand summaries, and record the source and date.
  • Audit recommendation output against real spending scenarios to confirm the named card is actually the best one.
  • Analyze aggregate member spending to find category gaps where the app should be recommending better.
  • Build monitoring that flags when an issuer changes terms so the database is updated before members are misled.

What we are looking for

  • Two or more years in an analyst role working with transactional or product data.
  • Strong SQL and comfort in spreadsheets at scale.
  • Genuine interest in credit card rewards, including how category bonuses and caps really work.
  • Attention to detail, since an earn rate off by one percent produces a wrong recommendation every time.
  • The ability to write up findings so a product decision can be made from them.

Nice to have

  • Prior work at an issuer, a card comparison site, or a rewards program.
  • Experience with transaction categorization or merchant category codes.
  • Python for data work, or familiarity with a BI tool such as Looker or Metabase.

Apply

Attach a resume and tell us in a few sentences why you want to join Dafio. We read every application.

Got it. We will review your application for Rewards Data Analyst and keep strong applicants on file.

Open role

Member Support Specialist

Full timeWilmington, Delaware or Remote, United States

About Dafio

Dafio helps people who carry four or more credit cards stop overpaying. It reviews how they spend, shows where fees and missed bonuses are costing them, and names the card that earns the most on a given purchase.

The role

You handle the day to day questions members send in. Someone wants to know why the app recommended one card over another, why a transaction landed in the wrong category, or how to add a card the app did not detect. You answer them, and when the answer reveals a data problem you route it to the analyst side with the specifics. This is one to one support work. The success and partnerships functions handle relationships and accounts, not the inbound queue.

What you will do

  • Answer member questions by email and chat about recommendations, card linking and subscription billing.
  • Explain why a specific card was recommended, walking through the earn rate and category involved.
  • Correct miscategorized transactions for members and report the pattern so it gets fixed at the source.
  • Guide members through adding, removing and reconnecting cards in the app.
  • Summarize the top member complaints each month with examples for product and the analyst team.

What we are looking for

  • One to three years in customer support for a consumer app, bank, or financial services company.
  • Clear writing that explains a calculation without turning it into a lecture.
  • Working knowledge of how credit cards, statements and rewards categories function, or the drive to learn it fast.
  • Care with account information and consistent adherence to verification steps.
  • Composure with frustrated members and follow through until the issue is genuinely closed.

Nice to have

  • Personal experience managing several rewards cards.
  • Experience with Zendesk, Intercom or a similar support platform.
  • Familiarity with card linking services such as Plaid.

Apply

Attach a resume and tell us in a few sentences why you want to join Dafio. We read every application.

Got it. We will review your application for Member Support Specialist and keep strong applicants on file.